12 Best ServiceNow Alternatives (2025): The Top ITSM Solutions

ServiceNow is a big name in IT service management, but that doesn’t mean it’s the right fit for everyone. Some businesses find it too expensive. Others feel it’s overkill for their needs or too rigid when it comes to customization. 

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If you’re after a simpler help desk, an open-source alternative, or even a platform that lets you build a tailored ITSM solution from the ground up, you’ve got plenty of options.

In this guide, we’re covering the best alternatives ranging from enterprise-grade ITSM platforms to low-code tools for building custom solutions.

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Here’s what we’ll cover:

• Why enterprises look for ServiceNow alternatives
• The best ServiceNow alternatives, compared
• How we chose these alternatives
• A deep dive into each option

Let’s get started.

What is ServiceNow?

ServiceNow is one of the most widely used IT Service Management (ITSM) platforms, particularly in large enterprises. It helps IT teams manage everything from help desk support and incident tracking to change management, asset tracking, and even HR workflows.

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Some of its key capabilities include:

• IT service management: Handles ticketing, incident tracking, change management, and self-service portals for IT support.
• IT operations management: Monitors infrastructure, events, and cloud resources.
• IT asset management: Tracks hardware, software, and licenses.
• Customer service management: Manages customer interactions, support cases, and service requests.
• HR service delivery: Automates HR workflows, such as employee onboarding and internal service requests.
• Automation and AI: Uses AI-powered chatbots, predictive analytics, and workflow automation to reduce manual effort.
• App engine: Features a low-code platform for building custom apps within the ServiceNow ecosystem.

Large enterprises turn to ServiceNow because it consolidates IT tools, standardizes workflows, and improves service delivery.

Why would enterprises look for ServiceNow alternatives?

While ServiceNow is feature-rich and scalable, its cost, complexity, and rigidity can make it a tough sell for some organizations.

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Here’s a breakdown of these reasons:

Costs add up quickly

Like most enterprise software, ServiceNow’s pricing is opaque. Everything is a custom quote. The cost depends on which modules you purchase, the number of licenses, deployment size, support services, and many more factors. 

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But if there’s one thing that’s consistent across reviews, it’s this, ServiceNow is expensive.

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This is mainly due to:

• ServiceNow’s per-user licensing model often scales up quickly, especially for large IT teams.
• Implementation, customization, and ongoing support often require external consultants, adding to the overall expense.
• Many organizations don’t use the full range of ServiceNow’s capabilities but still pay for the whole package.

For businesses watching their IT budgets, there are plenty of alternatives with transparent pricing and modular plans that let you pay for only what you need.

Scalability concerns

As IT teams grow, they often find that ServiceNow’s enterprise-first approach doesn’t scale as smoothly as expected. Some companies run into issues like:

• Rigid pricing tiers that don’t always align with team size.
• Complexity bottlenecks as businesses grow. Scaling custom workflows often requires specialized development resources.

For some organizations, a leaner ITSM tool or a more customizable platform like Superblocks makes scaling smoother and more cost-effective.

The need for open-source options

Security-conscious enterprises especially those in regulated industries often prefer open-source ITSM tools for better control over data and infrastructure.

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ServiceNow is fully closed-source, which means:

• You can’t audit the source code to ensure security and compliance.
• You depend entirely on ServiceNow for updates, bug fixes, and feature rollouts.
• There’s limited flexibility to make deep customizations beyond what ServiceNow allows.

For teams that prioritize transparency, self-hosting, or on-prem deployments, an open-source alternative may be a better fit.

Customization needs

Every IT team operates differently. While ServiceNow is customizable, true flexibility requires significant effort and knowledge of how the platform works. Therefore, while basic changes can be done by those with less experience, it is still very common for companies to have dedicated ServiceNow developers, administrators, and consultants.

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Some businesses prefer to use low-code platforms where they can build their own custom workflows.

The 12 best ServiceNow alternatives: At a glance

Not every IT team needs the full complexity (or cost) of ServiceNow and the good news is, you’ve got plenty of options. Below, we’ve rounded up the best ServiceNow alternatives, covering ITSM-specific solutions and lightweight budget-friendly app builders.

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We’ll dive into each one in detail, but here’s a quick overview:

1. Superblocks – A development platform for building internal apps including custom ITSM solutions.
2. Atlassian Jira Service Management – An ITSM solution with strong integration capabilities for DevOps and Agile workflows.
3. BMC Helix ITSM –  An enterprise-grade ITSM platform designed for large-scale IT operations.
4. Freshservice – A cloud-based ITSM solution emphasizing user-friendly interfaces and automation.
5. Zendesk – A customer service platform with ITSM capabilities, focusing on customer support workflows.
6. Spiceworks – A free IT management and service desk solution for small to medium-sized businesses.
7. Zoho Desk – A customer support and ITSM platform with affordable pricing options.
8. Ivanti Service Manager – An ITSM solution with a focus on IT asset and endpoint management.
9. SysAid – An IT service management and help desk software designed for mid-sized organizations.
10. SolarWinds Service Desk – A cloud-based IT service management solution with asset tracking and service request management features.
11. ManageEngine ServiceDesk Plus – An ITIL-compliant service desk software with comprehensive service management capabilities.
12. EasyVista – An ITSM platform designed for mid-sized businesses, emphasizing user experience.

How we chose the best ServiceNow alternatives

By now, you’ve probably skimmed through the list, maybe even spotted a few names you recognize. But how did these platforms make the cut?

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We evaluated these alternatives based on the following key criteria:

• Cost-effective pricing: Is the pricing transparent and scalable? Does it fit different business sizes?
• Ease of deployment: How quickly and efficiently can teams implement the platform? Does it support on-prem deployments?
• Robust ITSM functionality: Does the platform offer essential ITSM features like ticketing, incident management, asset tracking, and automation?
• Scalability and flexibility: Can the platform handle growing user bases, complex workflows, and integrations without major performance issues?
• Comprehensive support and community resources: Does the vendor offer strong support, documentation, and an active user community for troubleshooting and best practices?

Other features we considered:

• How well does it connect with third-party apps, databases, and cloud services?
• How much flexibility does the platform offer for building apps, tailoring workflows, and automating processes?
• Does it have customizable dashboards and detailed reporting capabilities?

The 12 best ServiceNow alternatives with detailed reviews

Now, let’s dive into each alternative. We’ll cover what it offers, pricing details, and who it’s best suited for (and who might want to look elsewhere).

1. Superblocks: A development platform for building internal apps including custom ITSM solutions

Superblocks isn’t a traditional off-the-shelf ITSM tool. It’s a development platform that lets IT teams not only build their own ITSM workflows and a suite of other complementary tools

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Think of it as a toolkit that allows you to construct exactly what your IT environment needs.

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‍This could be:

• Custom asset management dashboards to visualize and manage your assets
• Automated change management workflows to streamline requests and approvals.
• Real-time incident response tools monitoring and responding to critical incidents.
• Searchable knowledge base portals for users and IT staff.

And since it has low-code elements, even citizen developers can modify workflows without waiting on specialized devs.

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That said, as we mentioned before, ServiceNow does offer its own App Engine for building custom apps within its ecosystem. The key difference lies in the approach. ServiceNow provides ITSM tools with customization options, whereas Superblocks is built for flexibility from the start.

Key features

• Visual app builder: Features a drag-and-drop interface with over 100 pre-built components, such as tables, forms, and charts. It allows for rapid assembly of UIs.
• Custom ITSM workflow builder: Provides a visual workflow builder that lets teams design custom ticketing flows, escalation processes, and automated IT workflows.
• Automation engine with triggers: Automate ITSM processes like auto-routing tickets, escalating high-priority incidents, and triggering Slack or Teams notifications.
• Flexible data integrations: Provides native integrations for databases (SQL, NoSQL), APIs, and SaaS tools for real-time data retrieval and updates.
• Role-based access control (RBAC): Set fine-grained permissions for IT staff, service desk agents, and end-users, to secure access to dashboards, tickets, and automated workflows.
• Self-hosting and cloud deployment: Allows teams to deploy their sensitive data on their own infrastructure for full data control or use Superblocks Cloud.
• Scalability for complex IT operations: From basic ticketing for small teams to enterprise-scale ITSM with thousands of users, Superblocks is designed to scale as needs grow.

✅ Best for

• Organizations that want to build custom ITSM workflows plus other internal tools.
• IT teams that want more control over their ITSM platform. If you’ve ever felt frustrated by the limitations of ServiceNow, Freshservice, or Zendesk, Superblocks lets you build something that works the way you need it to.
• Organizations with custom workflows that don’t fit into traditional ITSM tools. If you need a specialized approval system, a custom ticketing flow, or an IT service portal that integrates with your internal data, Superblocks gives you the flexibility to build it.
• Companies that need deep integrations with existing infrastructure. If your IT team works across multiple databases, third-party APIs, and internal tools, Superblocks acts as a central hub that brings everything together in one place.
• Businesses looking to save on ITSM costs. Instead of paying for a bloated enterprise ITSM system, Superblocks lets teams build only what they need without ongoing license fees stacking up.

❌ Who should avoid it?

Teams looking for a fully managed, plug-and-play ITSM tool might prefer Freshservice, Zendesk, or ManageEngine instead.

Pricing

Superblocks uses a per-user pricing model. It offers a generous free tier that supports unlimited apps and workflows but is capped at five users. Paid plans start at $15 per month per end user and $49 per month per creator.

The bottom line

Superblocks is the best alternative for teams that want to build and customize their own ServiceNow instead of opting for another off-the-shelf solution.

2. Atlassian Jira Service Management: An ITSM solution with strong integration capabilities for DevOps and Agile workflows

Jira Service Management (JSM) is Atlassian’s ITSM solution, built specifically for teams that want to integrate their IT service management tool with their DevOps and Agile workflows. 

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Unlike ServiceNow, which is designed for large enterprises with strict Information Technology Infrastructure Library (ITIL) frameworks, Jira Service Management focuses on agility, developer integration, and automated incident resolution.

Key features

• Conversational ticketing: Users can submit requests via Slack, Teams, or a self-service portal, and agents can respond from within Jira.
• AI-powered virtual agents: Automates repetitive requests, reducing the workload on human agents.
• Incident and problem management: Built-in major incident alerts, post-incident reviews, and root cause analysis for IT teams.
• Deep integration with DevOps tools: Links directly with Jira Software, Bitbucket, Opsgenie, and CI/CD pipelines to streamline change management and deployments.
• Customizable workflows: Teams can design their own ITSM workflows using Jira’s no-code automation builder.
• Asset and configuration management: Track hardware, software, and cloud resources to prevent misconfigurations.
• Service catalog: Enables teams to build structured, reusable service request templates for common IT tasks like access requests, onboarding, and approvals.

✅ Best for

• Ideal for organizations that need ITSM tightly integrated with software development and deployment.
• Companies already using Atlassian products like Jira Software, Confluence, and Bitbucket

❌Who should avoid it?

Teams needing ITIL-heavy workflows should avoid it as it doesn’t provide the same depth of structured ITSM processes as ServiceNow or BMC Helix.

Pricing

Jira Service Management uses a per-agent pricing model. It offers a free plan for up to three agents, after which you pay per agent. The cost varies based on the number of agents purchased. A single agent on the Standard plan costs $23.80 per month, if you only purchase one. However, the more agents you add, the bigger the discount you receive.

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You can use their pricing calculator to explore how the pricing varies.

The bottom line

Jira Service Management is the best choice for IT teams that need to link service requests with development workflows, track incidents, and automate change management.

3. BMC Helix ITSM: An enterprise-grade ITSM platform designed for large-scale IT operations

BMC Helix ITSM is an IT service management platform designed for large enterprises that need advanced automation, service orchestration, and ITIL-compliant workflows. Like ServiceNow, BMC Helix provides multi-cloud ITSM capabilities, predictive analytics, and AI-powered service automation that streamline IT operations at scale. 

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However, while ServiceNow is primarily a cloud-based solution, BMC Helix ITSM provides flexible deployment options, including on-premises, cloud, or hybrid environments.

Key features

• AI-powered predictive service management: Uses machine learning to detect potential IT issues before they escalate.
• Automated incident and change management: Helps IT teams reduce manual workload by automating service requests, approvals, and escalations.
• Multi-cloud service management: Provides centralized visibility across AWS, Azure, Google Cloud, and on-prem infrastructure.
• Integrated IT asset management: Tracks hardware, software, and cloud resources throughout their lifecycle.
• Service request catalog: Pre-built ITSM templates help teams quickly standardize workflows for access requests, HR services, and IT approvals.
• Low-code/no-code customization: Allows teams to modify workflows, dashboards, and automation rules without heavy coding.
• Virtual chatbots and AI-driven self-service: Improves employee support and ticket resolution times using AI-powered virtual assistants.

✅ Best for

• Organizations with multi-cloud environments that require centralized IT service management.
• IT teams looking for AI-powered automation and predictive analytics to improve service efficiency.

❌ Who should avoid it?

Smaller IT teams that don’t need full-scale ITSM capabilities, Freshservice or ManageEngine may be better suited.

Pricing

BMC Helix ITSM follows a custom pricing model, depending on the number of users, required modules, and deployment preferences. It however offers free trials and demos.

The bottom line

Companies that need affordable self-hosted ITSM may find BMC Helix a better fit.

4. Freshservice: A cloud-based ITSM solution emphasizing user-friendly interfaces and automation

Freshservice is a modern, cloud-based ITSM platform designed for IT teams that want a simpler, more intuitive alternative to ServiceNow. It provides powerful automation, AI-driven insights, and an easy-to-use service desk without the complexity of traditional enterprise ITSM tools.

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Unlike ServiceNow, which often requires heavy customization and extensive training, Freshservice is quick to deploy and simple to manage.

Key features

• AI-powered service management: Uses Freddy AI to auto-triage tickets, suggest solutions, and detect anomalies.
• Automation rules and workflow orchestration: Automates ticket assignment, approvals, incident response, and asset tracking.
• Built-in IT asset management (ITAM): Tracks hardware, software, and cloud assets with lifecycle monitoring.
• Service request catalog: Provides pre-configured IT service request templates for faster approvals and standardization.
• Intuitive UI and self-service portal: Helps employees resolve common IT issues without submitting tickets.
• Multi-channel support: Allows teams to manage IT requests via email, chat, Slack, Teams, and a mobile app.
• Smart analytics and reporting: Generates custom reports, SLA tracking, and ITSM performance insights.

✅ Best for

• Organizations that prioritize automation and AI-driven ticket management to reduce manual effort.
• Mid-sized businesses looking for a cost-effective alternative to ServiceNow without enterprise-level complexity.

❌ Who should avoid it?

• Companies requiring on-premise deployment. Freshservice is cloud-first.

Pricing

Freshservice offers a free 21-day trial. It bills per agent, with the cheapest tier starting at $19 per month (billed annually), though it comes with feature restrictions. The highest listed plan costs $99 per agent per month (billed annually) and includes advanced ITSM features for projects, software licenses, contracts, and more. Businesses that need audit logs, will have to upgrade to the custom enterprise tier.

The bottom line

Freshservice is the best ServiceNow alternative for teams looking for a lightweight, user-friendly ITSM platform with transparent pricing.

5. Zendesk: A customer service platform that focuses on managing customer support workflows

Zendesk is designed for organizations that need both internal IT support and customer service capabilities. It’s ideal for teams looking to manage their customer support workflows.

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Unlike ServiceNow, which is primarily built for enterprise ITSM, Zendesk excels at multi-channel ticketing, self-service portals, and customer engagement.

Key features

• Omnichannel support: Manage IT requests from email, chat, social media, Slack, and Teams in one centralized system.
• AI-powered chatbot and self-service tools: Reduces ticket volume by automating responses and surfacing knowledge base articles.
• Automated ticket routing: Uses AI-driven workflows to prioritize and assign tickets based on urgency and agent expertise.
• Knowledge base and self-service portal: Empowers employees and customers to resolve common issues without submitting a ticket.
• Robust analytics and reporting: Tracks agent performance, ticket resolution times, and service trends.
• Integration with external tools: Works with CRM platforms, collaboration tools, and enterprise applications.

✅ Best for

• Organizations needing ITSM and customer service support in one platform.
• Companies prioritizing multi-channel support and external customer service integration.

❌ Who should avoid it?

Teams requiring deep IT asset management and change control. Zendesk focuses more on ticketing.

Pricing

Zendesk follows per-agent pricing for basic and suite plans. Basic plans are designed for small businesses needing an email-based ticketing system. Pricing starts at $19 per agent per month and goes up to $115 per agent per month.

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Suite plans are geared toward customer service teams and include live chat, messaging, a help center, and voice support. These range from $55 to $115 per agent per month.

The bottom line

For teams that need a scalable, AI-driven IT help desk with strong customer support features, Zendesk is a great alternative.

6. Spiceworks: A free IT management and service desk solution for small to medium-sized businesses

As a more lightweight alternative to ServiceNow, Spiceworks is designed to manage IT support requests, track assets, and maintain a knowledge base. Its completely free, ad-supported model makes it highly accessible for small teams with limited budgets.

Key features

• Free cloud-hosted help desk: No per-agent fees, making it ideal for IT teams with budget constraints.
• Simple ticket management: Tracks IT requests from email, web portal, or mobile app with built-in automation.
• Basic asset tracking: Monitors hardware and software inventory for small IT teams.
• Knowledge base integration: Allows IT teams to create self-service articles for employees.
• Community-powered support: Access to Spiceworks’ IT community for troubleshooting and best practices.
• On-premise option available: Unlike cloud-only alternatives, Spiceworks can be self-hosted for full control.

✅ Best for

• Small businesses or IT teams looking for a free, easy-to-use help desk solution.
• Organizations that need basic IT ticketing without the complexity of full-scale ITSM tools.

❌ Who should avoid it?

IT teams that require extensive reporting, analytics, and asset management. Spiceworks has limited tracking and reporting features.

Pricing

Spiceworks Help Desk is completely free.

The bottom line

Spiceworks is the best free alternative to ServiceNow for small IT teams that need a basic, easy-to-use help desk without high costs. 

7. Zoho Desk: A customer support and ITSM platform designed for the Zoho ecosystem

Zoho Desk excels at integrating IT support with a broader suite of Zoho business applications. It offers multi-channel support, AI-powered automation, and direct integration with Zoho’s ecosystem. This makes it a seamless transition for businesses already using Zoho CRM, Zoho Projects, or other Zoho apps.

Key features

• AI-powered ticketing assistant (Zia): Automates ticket classification, sentiment analysis, and suggested responses.
• Multi-channel support: Manages IT requests via email, phone, live chat, social media, and self-service portals.
• Customizable workflow automation: Allows teams to define triggers, SLAs, and automated actions for service requests.
• Self-service knowledge base: Enables employees to resolve common issues without submitting a ticket.
• Robust integrations: Connects with Zoho apps, Slack, Microsoft Teams, and third-party IT tools.
• Custom dashboards and analytics: Provides insights into ticket trends, response times, and team performance.

✅ Best for

• IT teams looking for a budget-friendly, full-featured ITSM tool.
• Organizations already using Zoho’s suite of business applications.

❌ Who should avoid it?

Teams that require extensive on-premise ITSM capabilities. Zoho Desk is cloud-only.

Pricing

Zoho Desk offers per-agent pricing. The free plan is enough for basic ticketing but is capped at 3 agents. The paid plans start at $7/agent/month and go up to $35/agent/month for enterprise features.

The bottom line

Zoho Desk is a great alternative to ServiceNow for IT teams that want to integrate their help desk with the Zoho ecosystem.

8. Ivanti Service Manager: An ITSM solution with a focus on IT asset and endpoint management

Ivanti Service Manager integrates IT service delivery with IT asset management (ITAM) and endpoint security, making it a strong choice for IT teams that need full control over devices, software, and service requests.

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Organizations that need tight control over IT assets and endpoints may find it a better alternative to ServiceNow.

Key features

• IT asset and endpoint management: Tracks hardware, software, and cloud assets while integrating with Ivanti’s endpoint security tools.
• Automated incident and request management: Uses AI and workflow automation to streamline ticket handling and reduce manual work.
• Change and problem management: Implements ITIL-compliant workflows for managing system updates and reducing service disruptions.
• Self-service portal and knowledge base: Allows employees to resolve common issues without submitting tickets.
• Security and compliance integration: Helps IT teams identify risks, enforce security policies, and ensure regulatory compliance.
• Cloud and on-premise deployment: Offers flexibility for organizations needing full control over their ITSM environment.

✅ Best for

• Organizations focused on endpoint security and compliance.
• Businesses that need deep IT asset tracking.

❌ Who should avoid it?

Small teams looking for a lightweight, cloud-based ITSM tool. Freshservice or Zoho Desk might be better.

Pricing

Ivanti Service Manager offers custom pricing based on deployment and licensing needs. However, they offer a free demo you can watch before contacting sales.

The bottom line

Ivanti Service Manager is a powerful alternative to ServiceNow for organizations that need ITSM combined with IT asset management and security. 

9. SysAid: An IT service management and help desk software designed for mid-sized organizations

SysAid consolidates IT operations into a single automated platform. It offers out-of-the-box ITIL-aligned workflows with a focus on self-service, automation, and IT asset management. This makes it ideal for mid-sized businesses needing to unify their IT services and assets.

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Unlike ServiceNow, which can be overly complex and expensive, SysAid offers out-of-the-box ITIL-aligned workflows with a focus on simplicity and affordability.

Key features

• Automated ticketing workflows: Uses AI-driven automation to assign, prioritize, and escalate IT requests.
• Integrated IT asset management: Tracks hardware, software, and network devices in a single system.
• Self-service portal: Enables employees to submit tickets, access knowledge base articles, and check ticket statuses without IT intervention.
• Built-in remote control: Allows IT teams to troubleshoot and resolve device issues directly from the platform.
• Customizable workflows and dashboards: Teams can tailor ticketing, reporting, and automation processes to fit their needs.
• Cloud and on-premise deployment: Offers flexibility for organizations that need control over their ITSM environment.

✅ Best for

• IT teams that need built-in IT asset management and remote troubleshooting.
• Organizations that want ITIL-aligned workflows without enterprise-level complexity.

❌ Who should avoid it?

Enterprises needing advanced AI-driven analytics and deep customization. BMC Helix might be better.

Pricing

SysAid offers custom pricing based on the number of users and deployment type. They do however offer a free demo.

The bottom line

SysAid is a strong alternative to ServiceNow for mid-sized businesses that want a full-featured ITSM platform with built-in automation. 

10. SolarWinds Service Desk: A cloud-based solution with asset tracking and service request management features

SolarWinds Service Desk focuses on strong reporting, asset management, and automation. IT teams that prioritize data-driven decision-making and performance monitoring would prefer it as an alternative, particularly due to its lower cost compared to ServiceNow.

Key features

• Incident and problem management: Automates ticket routing, categorization, and escalation to improve resolution times.
• Custom reporting and analytics: Provides detailed insights into IT service performance, technician workload, and SLA compliance.
• IT asset and configuration management (CMDB): Tracks hardware, software, and cloud assets while monitoring dependencies and performance.
• Change management with approvals: Helps teams plan, implement, and track IT changes with minimal disruption.
• Self-service portal with AI-powered suggestions: Allows employees to submit requests, check ticket statuses, and find solutions from a knowledge base.
• Automation rules and workflow orchestration: Reduces manual work by automating routine IT service tasks.

✅ Best for

• Organizations looking for an ITSM tool with built-in asset and change management.
• Teams that want actionable insights into service performance and asset utilization.

❌ Who should avoid it?

• Teams tooling to integrate with other apps or services. Their integrations are minimal.

Pricing

SolarWinds Service Desk uses per-agent pricing, with paid plans starting at $39 per agent per month and going up to $99 per agent per month. It also offers a free 30-day trial, giving users full access to its highest-tier plan.

The bottom line

It’s a great alternative to ServiceNow for IT teams that want a range of ITSM features without the hefty price tag.

11. ManageEngine ServiceDesk Plus: An ITIL-compliant service desk software

ManageEngine ServiceDesk Plus delivers ITIL-aligned service workflows with built-in asset tracking and strong on-premises control. This affordable alternative to ServiceNow provides both feature-rich functionality and extensive customization options.

Key features

• ITIL-compliant service desk: Supports incident, problem, change, and release management with structured workflows.
• Integrated ITAM: Tracks hardware, software, and cloud assets for better resource planning.
• Automation and workflow builder: Allows teams to automate repetitive tasks like ticket assignment, approvals, and escalations.
• Self-service portal with AI-powered assistance: Enables employees to submit tickets, check statuses, and find solutions via an AI chatbot.
• Configuration management database: Provides detailed visibility into IT infrastructure, asset dependencies, and service relationships.
• On-premise and cloud deployment: Unlike cloud-only alternatives, ManageEngine supports both on-prem and cloud hosting.

✅ Best for

• IT teams that need a fully integrated ITSM and IT asset management solution.
• Organizations looking for an affordable alternative to ServiceNow with an on-premise deployment option.

❌ Who should avoid it?

• Teams that need more flexibility when it comes to customizations.

Pricing

ManageEngine ServiceDesk Plus offers tiered pricing based on features, each with custom pricing. You’ll need to contact sales to get a quote. However, they do offer a full demo, so you can get hands-on with the platform before making any decisions.

The bottom line

Many find ServiceDesk Plus to be a budget-friendly option that doesn't compromise on essential IT service management functionalities. However, their UI looks dated and according to users can feel clunky so it may not be the slickest of solutions.

12. EasyVista — An ITSM platform that emphasizes simplicity and ease of deployment

EasyVista simplifies IT service management and empowers end users through an intuitive self-service interface.

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Specifically, it provides incident management, change management, asset tracking, and a self-service portal, making it a solid alternative to ServiceNow for organizations that want to reduce IT support overhead.

Key features

• Incident and problem management: Helps IT teams log, track, and resolve issues with automated workflows.
• Change management: Supports ITIL-compliant change management.
• Asset management: Provides tools for tracking and managing IT assets throughout their lifecycle.​
• Self-service portal: Offers an intuitive, no-code portal that enables end-users to submit requests, access knowledge bases, and resolve common IT issues on their own.
• Workflow automation: Uses AI-driven chatbots to help users troubleshoot issues without human intervention.
• Multi-channel support: Integrates with email, chat, and ticketing systems to provide seamless IT support.

✅ Best for

• Mid-sized businesses looking for an affordable ITSM platform that doesn’t require a large in-house IT team to maintain.
• Organizations with basic ITIL needs that want a structured yet simplified approach to service management.

❌ Who should avoid it?

Enterprises needing advanced ITSM capabilities. While EasyVista is feature-rich, it doesn’t match ServiceNow’s depth in areas like AI, predictive analytics, and complex workflow automation.

Pricing

EasyVista does not list its pricing publicly. You’ll need to contact sales for a custom quote, but it generally falls on the more affordable side of ITSM platforms.

The bottom line

EasyVista serves as a strong alternative to ServiceNow for organizations that prioritize ease of use. Compared to ServiceNow, EasyVista is less complex, making it easier to deploy and use without requiring extensive training or dedicated administrators.

Superblocks: A flexible alternative to off-the-shelf ITSM

Traditional ITSM platforms like ServiceNow work well for organizations that want a pre-built, structured approach to service management. But what if you want full-blown control?

Superblocks provides a development platform that lets you build custom ITSM solutions, internal dashboards, data management tools, and more with our fully code-enabled low-code interface.

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Let’s recap what makes this possible:

• Over 100 reusable components: Pre-built UI elements like tables, forms, and charts help IT teams create consistent, user-friendly dashboards.
• Flexible visual development: Design both UI and business logic visually with our intuitive drag-and-drop interface, or go custom with React components.
• Pre-built connectors: Instead of writing extensive API wrappers, Superblocks provides 50+ native integrations for databases, cloud storage, and SaaS tools.
• Effortless change management: Keep track of every ITSM workflow or app with Git-based version control.
• Centralized governance: IT leaders get a unified dashboard to monitor changes, enforce security policies, and oversee application development across teams.
• Role-based access control (RBAC): Set roles and permissions to control who has access to apps, integrations, and logs.
• Audit logs: Gain full visibility into any app edits, workflow runs, or account modifications.
• Observability: Receive metrics, traces, and logs from all your internal tools directly in Datadog, New Relic, Splunk, or any other observability platform.
• On-premise security: Keep sensitive data and code within your network while still managing your app, workflows, and permissions through Superblocks.

With these capabilities, Superblocks provides IT teams the flexibility to build an ITSM solution that actually fits their processes without the overhead of enterprise ITSM platforms.

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If you’d like to see these features in practice, take a look at our Quickstart Guide or better yet, try Superblocks for free.